Listening and Voice Skills, Sales Presentation Building, Managing Customer Objections, Telemarketing Basics, Telephone Etiquette, Features and Benefits Selling, Up Selling and Cross Selling Techniques, Goal Setting, Time Management Skills, Customized Coaching and Supervisory Training Services available.
DCS can provide you with the expertise needed to develop an effective CRM strategy, create a realistic implementation plan, evaluate potential technologies and vendors and successfully manage the execution of the project.
The DCS Contact Center Check Up is a complete and objective audit of your contact center operation and will be customized to meet the specific needs of your business.
DCS offers a full range of services that include project management, technology assessments, operations audits, customized quality assurance programs and best practices reviews. No project is too big or too small; DCS is committed to delivering results.
DCS can take the guesswork and legwork out of these processes by providing the support and expertise necessary to ensure that your programs are performing optimally and are consistently delivering the right message to your customers and prospects.
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Contact us to help with all of your contact center, CRM, and consulting needs.