For over three decades, Darlene Geller-Stoff has been considered one the contact center industry’s top experts. Her consulting practice, Direct Communication Specialists, founded in 1983, helps companies improve their contact center operations, select the best contact center technology platforms, deliver world-class customer engagement and comply with all regulations.
Ms. Geller-Stoff is a founding member of the American Teleservices Association (ATA), now Professional Association for Customer Engagement (PACE) and has been active since 1983. She has served as a legislative and compliance expert and on the Association’s National Board of Directors and as a Chapter President. While a member of the National Board, Ms. Geller-Stoff published the Journal of the American Telemarketing Association, the first research-based scholarly journal for the call center and teleservices industry. Ms. Geller-Stoff is a Past President of the Society for Consumer Affairs Professionals (SOCAP) and is a member of Society of Communication and Technology Consultants (SCTC).
Ms. Geller-Stoff has helped hundreds of companies improve their contact center operations and deliver world-class customer engagement.
British Airways, Spectrum Brands, Westinghouse, Kimberly-Clark, Johnson & Johnson, Wachovia Bank, Thomson Publishing/West Group, Bell South, US Airways, Matria Healthcare, AT&T, Hewlett Packard, Harris Corporation, Burger King, FDA
Ms. Geller-Stoff is a featured speaker at conferences, trade shows, and corporate meetings and has been published and quoted in a number of internationally recognized publications including Forbes, Wall Street Journal, Chartwell’s Guide to Utility Center Call Centers, Selling Power, DM News and Call Center Magazine. Speaking engagements include: Direct Marketing Association, Annual Teleservices Council, International Call Center Summit, PACE Annual Conference, IQPC Contact Center Quality, Noble SNUG, Harris Corporation’s Annual Interexchange, SOCAP Symposium and the Southeastern Association of Gas Industry Executives.